Support FAQ’s
Where can I get a receipt?
- Login to the site with your username and password
- Navigate to your account settings by clicking the avatar in the upper right and selecting Settings
- Click Purchase History
- Select Download Receipt
How do I update my credit card information?
- Login to the site with your username and password
- Navigate to your account settings by clicking the avatar in the upper right and selecting Settings
- Click Billing
- Click the three dots next to your existing credit card information
- Select Update Card from the menu
- Enter the new card information and click the Update Card button in the popup.
How do I cancel my subscription?
- Login to the site with your username and password
- Navigate to your account settings by clicking the avatar in the upper right and selecting Settings
- Click Billing
- The exact method varies depending on your payment method:
- Credit Card
- Click Cancel This Subscription in the Active Subscriptions Section
- Click Cancel Subscription to confirm in the prompt that appears
- PayPal
- Click Manage Subscription in PayPal
- Log in to PayPal if necessary
- Click Payments in the top menu.
- Select Manage automatic payments under the “Automatic payments” section.
- Select EngineerExcel
- Click Cancel
- Confirm cancellation by clicking Cancel Automatic Payments
Contact Support
Don’t see what you are looking for? Contact support using the form below. We try our best to respond within 24 hours on business days.